Corporate Travel

Customer Care Evaluation Form

To ensure we continue to provide the highest level of customer care, we would appreciate hearing about your most recent experience with our company and our staff.

All information provided below will be held in the strictest confidence and in accordance with our Privacy Policy.

Details will only be used by Bytown Travel Group staff in the process of customer care evaluation.

GENERAL INFORMATION

NAME

COMPANY

PHONE

MOBILE

E-MAIL

I'm a: TRAVELLER

TRAVEL ARRANGER

Date of your most recent contact with a Bytown agent?

AIR

Are cost-savings options offered when booking your air reservations?

YES

NO

Are your seat assignments reserved according to your profile preferences?

YES

NO

Are you informed if your seat preference is unavailable?

YES

NO

When booking flights are cancellation and/or change penalties fully explained to you?

YES

NO

When booking flights with cancellation and/or change penalties, are you offered cancellation insurance?

YES

NO

HOTEL

Do you book your hotel reservation through Bytown Travel?

If NO, skip to 'Car' section

YES

NO

Are your hotel reservations made according to your profile preferences?

YES

NO

Upon arrival, are your hotel reservations in order?

YES

NO

Are your hotel rates honored as indicated on your itinerary?

YES

NO

CAR

Do you book your car reservations through Bytown Travel?

If NO, skip to next section

YES

NO

Are your car rental reservations made according to your profile preferences?

YES

NO

Do you receive your reserved car type and the correct rate upon pick-up?

YES

NO

Are you offered insurance for your car rental?

If NO, skip to next section

YES

NO

If YES, are the insurance options explained to you?

YES

NO

CUSTOMER SERVICE

Are the agents courteous and professional on the phone?

YES

NO

Are your calls promptly answered? ?

YES

NO

Are your e-mail requests promptly answered?

YES

NO

Are you offered medical insurance when travelling out of province, or country?

YES

NO

Please rate your overall experience(s) with our 24-hour emergency service.

EXCELLENT

GOOD

FAIR

POOR

Please rate travel agent expertise and responsiveness.

EXCELLENT

GOOD

FAIR

POOR

I am interested in knowing more about:

CORPORATE ONLINE BOOKING